7 Months Overdue to Paid in 45 Minutes: The Power of Outsourcing
Amount Due: £2.5k
Months Overdue: 7 months
Time to Recover: 45 minutes
At Darcey Quigley we often refer to the term “The Power of Outsourcing”.
When chasing for unpaid invoices, businesses can often exhaust all avenues and either be ignored completely by their debtor, or experience excuses and disputes about the work carried out. This is where “The Power of Outsourcing” comes into play. Hearing from a third party is often the budge that debtors need to pay the outstanding invoice.
In this case study, we reveal how our team recovered a wrongfully disputed £2,500 debt in just 45 minutes after the client had struggled for 7 months. See first-hand how our rapid intervention cuts through delay tactics and transforms outstanding invoices into immediate payments.
Client Background:
In this case, our client had carried out essential vehicle repairs for a business, with an agreed upon price. Once the work was carried out, it was signed off by senior members of both teams. Both parties were happy with the work carried out and as all the stakeholders had approved the works, our client believed payment would be due as per their invoice.
Challenge:
When it came time for the payment to be made, however, the debtor firstly began claiming they had been overcharged. To avoid payment, the debtor then made false claims about the quality of work, disputing to delay the payment.
This is sadly a common occurrence for businesses and is often used as a time-wasting tactic. Our client attempted on multiple occasions to reason with the debtor and offer solutions, even including an offer of credit as a gesture of goodwill.
After exhausting their options and facing obstacles they couldn’t get over themselves, the client decided it was time to outsource the debt recovery to Darcey Quigley & Co.
Solution:
Darcey Quigley & Co offered this client an outsourcing solution. Our process follows a telephone debt recovery structure, reaching out to debtors persistently across all social media channels as well as WhatsApp and phone. This process has a 93% success rate in retrieving unpaid invoices.
Outcome:
When our team spoke to the debtor, they initially requested 14 days grace to deal with the case internally. Like our client found, the debtor was attempting to prolong the payment, however our team are persistent and did not accept this request. Our team instead asked for proof that the work was not up to standard, as claimed by the debtor.
Unsurprisingly to us, there was no evidence, as the work had been completed to a high standard as our client had claimed. Amazingly, within 45 minutes of the team reaching out to this debtor, full payment was received. This case really shows that the disputes were a timewasting tactic and that the power of outsourcing to a third party was what the debtor needed to decide to make the payment.
Within an impressive timeframe of 45 minutes, we managed to secure full payment of the £2,500 debt, alongside late payment charges, much to the delight and relief of the client.
Conclusion:
This 45-minute recovery success demonstrates why professional intervention works when internal efforts fail. Don’t let disputed invoices drain your time and cash flow—our proven process transforms stubborn debts into immediate payments, protecting your business and delivering peace of mind. The evidence is clear: professional debt recovery isn’t an expense, it’s an investment with immediate returns
If you have outstanding invoices, please don’t hesitate to get in touch with our friendly team of commercial debt experts today on 01698 821 468 or schedule a call for a time that suits you.
Lynne is the Founder and CEO of Darcey Quigley & Co.
She is passionate and determined to help businesses get overdue invoices paid quickly.
Having worked within the credit management industry for over 27 years and ran UK leading commercial debt recovery specialists Darcey Quigley & Co for over 17 years, Lynne has helped businesses recover commercial debts from every continent across the globe.
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